Billing & Refund Policy

Version: 1.0
Date: 18.04.2026

1. Payment Processor

MevaSearch uses Paddle as an authorized reseller and payment processor. All financial transactions are handled securely and processed according to Paddle's security standards (including PCI-DSS compliance).

2. Subscriptions and Renewals

  • MevaSearch operates on a recurring subscription basis. Each successful payment automatically extends your access for the subsequent billing period (monthly).
  • By subscribing, you authorize Paddle to charge your payment method at the start of each cycle.
  • Automatic Extension: The subscription renews automatically at the end of each billing cycle unless cancelled by the user.
  • If a payment fails (e.g., insufficient funds or expired card), access to the Premium features will be automatically suspended until a successful transaction is completed.
  • You can cancel the recurring billing at any time through your User Panel or Paddle receipt. Upon cancellation, you will retain access until the end of the current paid period, and no further charges will be made.

3. Refund Policy (Digital Content)

Important: In accordance with EU consumer protection laws and Article 38(13) of the Polish Act on Consumer Rights, the 14-day right of withdrawal does not apply to digital content once the service has been accessed and the performance has begun.

Because MevaSearch provides immediate access to digital tools and search results:

  • We do not offer "change of mind" refunds once the account has been activated and used.
  • Partial refunds for unused days in a billing cycle are not provided. After cancellation, you will retain access until the end of your paid period.

4. Technical Issues and Refunds

We want you to have the best experience. Refunds may be granted at our sole discretion in the following cases:

  • Double Billing: If you were accidentally charged twice for the same account.
  • Service Interruption: If MevaSearch is unavailable for more than 48 consecutive hours due to internal server-side failures.
  • Technical Failure: If you are unable to access the service due to a verified technical error on our side that we cannot resolve within 7 days of reporting.

All refund requests must be sent to mevasearch[at]weborbiton.com within 14 days of the incident.

5. Chargebacks and Disputes

As stated in our Terms of Service, initiating an unjustified chargeback (claiming the service was not authorized or not received despite successful usage) will result in the immediate and permanent termination of your account and restricted access to MevaSearch services.

6. Price Changes

We reserve the right to modify subscription prices. Any price changes will be communicated via e-mail at least 14 days in advance. Changes will only apply to the next billing cycle, not the current one.

7. Contact Support

For any billing-related inquiries, please contact us at:
E-mail: mevasearch[at]weborbiton.com